Replace Windows CE: doing nothing or pursuing the wrong options can lead to numerous problems

Download the whitepaper from Zebra to learn more

Rugged handheld devices have become common place – and for many businesses they are business-critical.

From improving field and mobile workforce productivity to improving customer service and delivering added value service, handheld devices represent a crucial element of many organisation’s workflows.

However, there is a major challenge on the horizon for users of legacy handheld devices operating the most popular mobile operating system (OS) on the market: Windows CE. With Microsoft handheld device support ending 2020, businesses must not only develop and decide upon a mobile OS migration strategy, but choose the right handheld devices to support that strategy.

With a multitude of options available, some organisations have chosen to hold off on making a decision and thus extending the life of their existing devices.

‘… the average age of the installed base of rugged handheld devices has increased substantially over the past several years. In 2010, approximately 36% of the installed base of rugged handheld devices were four years or older. By 2014, that ratio had jumped to 42% of rugged handheld devices’ according to the research conducted by VDC in this whitepaper.

As the annual return rates increase from 1% in year one, to 8% in year four, delaying replacement ‘can lead to significantly higher costs of support and ownership’. Device failure also has an impact on productivity, leads to operational disruption, erodes users satisfaction with handheld devices and adversely impacts customer service.

Indeed, VDC estimates that for ‘each┬ápercentage point increase in mobile device failure leads to a 5% increase in total cost of ownership’.

Learn more about replacing Windows CE handheld devices

 

 

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