Maintain positive customer & supplier relationships
Successful businesses know that the better the relationship, the easier it is for them to conduct business and generate revenue.
Customer Relationship Management (CRM) systems give manufacturers the opportunity to replace tools, such as spreadsheets, which fall short functionally in many areas as a business scales. A fully integrated CRM system can drive greater efficiency by replacing manual processes, while at the same time enable multiple departments in a business to interact and collaborate with customers, suppliers and vendors across the entire lifecycle.
DELMIAWORKS gives you the tools to manage those interactions and relationships. All the way from the initial marketing campaign through to each sales contact and customer support call, DELMIAWORKS captures, manages and tracks the details of every customer, partner and vendor interaction across the entire business in a single system.
You can link and drill down into other information held in DELMIAWORKS including BOMs, inventory, orders, shipping management, invoice, purchase orders, support issues, warranties, service tracking and many more.
Not in the office? No problem.
No matter where you are, DELMIAWORKS gives you access to real-time customer information and quotes, open tasks, contact details, inventory and workflow information on any mobile device.