Infor Support
Extend the Life of Your Infor LX, BPCS and System21 Applications
Maintain application resilience using our IBM i ERP expertise
Safeguard your Infor LX, BPCS and System21 applications with support from an experienced team of IBM i specialists.
We provide a range of tailored services. Choose from managed services (including hosting), outsourced support, support cover, SLA-backed support, turnkey solutions and maintenance of Infor (and other IBM i based ERP) applications.
Prevent service interruptions through regular maintenance
Ensure your Infor LX, BPCS and System21 applications receive security updates and adapt to changes in your business.
We prevent system issues from impacting your business through regular application maintenance and implementing minor changes.
Keep development projects on schedule
Complete complex development and integration projects on time by outsourcing your development.
Our team is skilled in developing complex interfaces between Infor LX, BPCS and System21 applications and third-party systems through APIs and webhooks.
Guarantee fast problem resolution with 24/7 support
Avoid downtime and service interruptions with on-call support that fixes urgent issues promptly.
We can provide SLA-backed support to guarantee response times and 24/7 support for Infor LX, BPCS and System21 systems.
Experience a smooth transition with support
Have confidence when we manage your Infor LX, BPCS and System21 application support, maintenance and development.
We'll build a detailed understanding of your applications and technical environment to create support documentation.
Use Cases
Support for Infor BPCS, LX & System 21 (and other IBM i ERPs)
Supporting your Infor BPCS, LX and S21 ERPs to ensure continuity.
If you have a very specific use case, don’t hesitate to get in touch and we can discuss your specific requirements.
If you need support for your IBM i-based Infor applications, then our managed services could be exactly what you’re looking for. We can provide support cover, hosting, and maintenance for Infor (and other AS/400-based) ERP applications, with fast resolution of issues backed by SLA’s.
If your resident Infor experts are reaching retirement age, or have left for pastures new, and there’s a shortage of in-house skills to replace them, then outsourcing support for your Infor applications could be the answer. Our team can support and maintain your Infor applications for the long-term. It’s worth mentioning that Proximity is the only accredited Infor BPCS and LX partner for the UK & Ireland.
Our team can keep your Infor applications running 24/7, with proactive maintenance, security updates, and application development, to minimise the risk of any downtime or service disruptions.
If you need to connect your Infor applications with third-party systems to transfer data and automate business processes, then our team of IBM i ERP specialists can develop complex integrations via the use of APIs, webhooks, and EDIs.
If you need to get more out of your Infor applications and expand their capabilities, then our team of Infor specialists are on hand to help.
We can develop custom applications or integrations to extend the functionality of your Infor applications. We’ve developed sales order processing, barcode scanning, order management and warehouse picking applications, to name but a few.
If you have a longer-term plan to move your Infor applications away from IBM i and move to a new, “off the shelf” application, our specialists can help you preserve business-critical data, archive legacy data, and ensure the lights are kept on in Infor for as long as you need it during the transition phase.
Why Proximity?
A strong team of Infor specialists you can rely on
Industry experience
Over 30 years of experience with Infor ERP for manufacturers in the food and beverage, chemicals, pharmaceuticals, consumer packaged goods, automotive, process, discrete and mixed-mode industries.
Technical Infor expertise
We help manufacturers meet the challenge of improving production & operational efficiency, driving growth, reducing risk, meeting customer demand and satisfying regulatory requirements.
Stable, long-term support
100% permanent staff who are all employed by us and based in the UK. We refresh our team with experienced developers, graduates and trainees, and we don't use agencies or contractors.
Frequently Asked Questions
Yes, Proximity provides support for Infor BPCS and LX applications, covering everything from day-to-day break/fix issues and helpdesk through to longer-term application support and enhancement. In fact, Proximity is the only accredited Infor BPCS and LX partner in the UK and Ireland. Support is delivered by a team with deep, hands-on BPCS and LX experience, so you’re not relying on generalist IT support that has to learn your ERP from scratch. Engagements can be structured as ongoing managed support, or scoped project work, depending on what the business needs.
Yes, this is one of the main reasons companies come to us for a solution! Across the UK and Ireland we are the only accredited Infor BPCS and LX partner. When a business loses an in-house BPCS or LX developer, Proximity can step in as an extension of the existing IT team, covering support and development without the delay and cost of recruiting and training a replacement specialist.
Yes, Infor System 21 can be extended. Proximity has worked with a number of System 21 clients enhancing its native functionality through bespoke application development. For Amada’s UK operation, for instance this meant Proximity developing additional PHP applications for System 21.
Yes, Infor BPCS, LX and System 21 data can be integrated with third-party and web-based applications, allowing other systems in the business to read from or write to your Infor ERP without duplicating data or replacing the core system. This is common where a business has web portals, reporting tools or customer-facing applications that need live access to ERP data.