Harness the power of your existing IBM i (AS400) ERP application
Cloud-based or on-premise, i Order Management uses the existing data and business logic from your IBM i ERP application and extends it to deliver intuitive sales order processing via web, tablet or mobile device. i Order Management enables secure access for internal users, employees on the road and customers.
- Empower customers
- Improve speed and quality
- Improve customer interaction
- Efficient customer services
- Available wherever you are.
Orders received can be automatically uploaded to i Order Management via XML feed, spreadsheet or manually entered. They can then be validated, amended and transferred to your IBM i-based ERP application.
Customers are able to enter, view and manage their own orders through the web-based self-service customer portal. Once confirmed, the orders can then added automatically to your ERP application for review prior to processing. As i Order Management provides a single point of data entry with an efficient user interface and real-time validation, orders can be entered, managed and processed faster and more accurately by customers and customer services staff alike.
Proactive notifications from i Order Management inform customers of order status, while the self-service customer portal means customers can also view the progress of their order. Most importantly, i Order Management can significantly improve customer interaction and satisfaction.
As i Order Management runs on the same IBM i as your existing ERP application, no additional hardware or operating system software is required.
i Order Management is highly configurable to meet the needs of your organisation. It can also be integrated with Stream, a multi-award winning delivery and transport management software application to make the management of deliveries, direct home deliveries and vehicles easy. By integrating with Stream, you’ll also be able to proactively manage deliveries, provide efficient delivery route planning and with the smartphone app for drivers, deliver cost savings and real-time ‘in-flight’ tracking for you and your customers.
What i Order Management can do for you
Customers can enter, view and manage their own orders through a web-based self-service customer portal, delivering accurate and up-to-date information.
Improve speed & quality
Single point of data entry with efficient user interface, spreadsheet import and real-time validation means faster and more accurate order entry, management and processing.
Proactive notifications, excellent communications and access to information mean fewer calls to customer services as well as happier customers leading to more repeat business.
Efficient customer service
A complete view of orders and excellent search functionality enabling customer service staff to resolve any queries quickly and accurately with no call-back or hunt for information.