IBM i Support & Maintenance

Safeguard Your Business with Robust and Reliable IBM i Support

Derisk your enterprise and prevent a single point of failure for your core systems by deploying our team of IBM i/iSeries/AS400 application support specialists.
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Flexible Support

Tailored IBM i support to provide business continuity

Ensure your systems are resilient by using our specialists to support and maintain your IBM i applications for as long as they are needed.

With one of the largest teams of IBM i specialists in the UK, our flexible and tailored service offers everything from helpdesk cover, SLA-backed support, complete turn-key solutions or ad-hoc application maintenance.

Flexible support worker answers customer call while working remotely on a laptop
Long-Lasting Support

Strengthen your support model with long-term IBM i expertise

Depend on day-to-day IBM i application support from a consistent team of technical specialists.

We'll deliver support for as long as you need, answering queries and resolving issues without the risk of losing IBM i skills.

Diverse team of different aged support workers gather around computer to provide long lasting support to customers
Application Maintenance

Proactive IBM i maintenance to minimise issues

Keep your applications up-to-date and secure with ongoing application maintenance.

We'll address potential issues before they arise to minimise support tickets, along with proactive monitoring and management of your applications.

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SLA-Backed Support

Guarantee fast problem resolution with 24/7 support

Avoid downtime and service interruptions with on-call support that fixes urgent issues promptly.

We can provide SLA-backed support to guarantee response times and 24/7 support for business-critical systems.

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Knowledge Transfer

Seamless onboarding for support and maintenance

Enjoy peace of mind when you hand over support for your IBM i applications.

We'll build a detailed understanding of your IBM i environment and create support documentation even if your applications are customised.

2 customers sit at table to provide knowledge transfer to software specialist who is stood pointing at code on a large display

Why Proximity?

A team of IBM i specialists you can rely on

Proximity provides award-winning expertise for IBM i support, maintenance and development. We are ISO 27001 certified and accredited with Cyber Essentials Plus.
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Industry experience

Global manufacturing, logistics, warehousing, retail and financial services companies trust us with their core systems.

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Technical IBM i expertise

Access a team of 40 technical specialists with skills in RPG, COBOL, PHP and Java, as well as cloud solutions.

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Stable, long-term support

100% UK-based, permanent staff. We refresh our team with experienced IBM i developers, graduates and trainees, and we don't use agencies or contractors.