Since the turn of the year, Proximity has released a host of new features and functionality for Stream, the cloud-based delivery and transport management software application. There was also news of a another innovation award in May.
Load and trips management for multiple collections and drop-offs
To reduce empty running, cut transport costs and improve vehicle utilisation, Stream is now able to schedule the most efficient load and trip configuration taking into account multiple collections and drop-offs over multiple days.
Schedule adjustments via the driver app
Updates fed back from the driver app about actual delivery events can automatically update the estimated arrival times for future deliveries and collections.
Real-time delivery and driver tracking
It’s all well and good being able to tell your customers when their delivery has left your warehouse or depot. Increasingly, customers want to know exactly where their delivery is during the day. They want to be kept updated on the ETA so they don’t have to sit indoors waiting impatiently for a ‘morning’ or ‘afternoon’ delivery.
Since we announced real-time (or in-flight) delivery tracking as a new feature back in February, it has proved to be a very powerful and popular tool for Stream users, not least for delivering an extra level of customer satisfaction.
As well as providing customers with a short duration delivery slot from the beginning of the planning process, Stream users also have the option to enable their customers to track the progress of their delivery in real-time on a dynamic map along with updates to their estimated time of arrival – all through the tracking screen.
Real-time delivery tracking provides a greater level of information to both customer and user, helping to reduce missed deliveries and customer complaints.
Improved order tracking information
We’ve improved the order and delivery information available through the customer gateway. End customers will be able to find event information on their order in a clearer format. Your customer services team will also have access to exactly the same information.
Enhanced search functionality
Want to interrogate your data, but only want information on specific retailers/distributors? We’ve enhanced the search function to enable users to omit specific partners from search parameters.
Multi-vehicle types
Stream now gives you the option to set up and maintain multiple vehicle types which can have their own defined capacities etc.
Map-based vehicle locations
Want to instantly see where all your delivery vehicles are at any given time? Stream now gives you the ability to view the location of all your vehicles on a map.
Another innovation award for Stream
Proximity was also delighted with the news of a second major award of 2016 for Stream’s implementation at Scandinavian House after carrying away the award for innovation and excellence in eCommerce by fulfilment experts, James and James.
Commenting on the award, Anne Ridgway at Scandinavian House said:
“Stream makes up a key selling point for our kid’s beds and furniture offer. It enables us to win new partners and to set a new standard of customer service that is unrivalled by our competitors. The application has enabled us to expand capacity significantly and operate more efficiently. It has given us the ability to be 100% on top of our orders with real-time data available quickly and efficiently. Winning this award gives further proof of how Stream has enabled us to continually improve our business processes. Ultimately, Stream has helped us to keep our customers happy, not only retailers but end consumers as well”.
Dave Pickburn, director at Proximity said:
“We are delighted to have won this prestigious award. Stream has been developed by Proximity over the past three years to meet the needs of businesses with complex supply chain requirements, enabling small and medium-sized businesses to access the same software applications as much larger companies enabling them to compete effectively. Proximity and Scandinavian House have built a very special business relationship enabling both companies to push the boundaries of Stream to deliver excellence. We are able to innovate together in a collaborative environment with a tolerance for change and trying out new concepts”.
You can discover for yourself how Stream has benefited Scandinavian House by reading the case study.
Posted by Paul on 8th July 2016.