AB World Food (Sales Order Processing) Case Study

Processing and managing thousands of orders per month with tens of thousands of product lines is a business-critical function required by the organisation. The major retailers have always placed their orders via electronic data interchange (EDI), with the rest of the orders being submitted by phone, fax, email and post for manual processing by AB World Foods’ Customer Services team. No facility was available for smaller customers to place and manage their own orders

i Order Management uses the same data, the same platform and the same business logic as in the existing BPCS application, but extends the sales order entry, processing and management functionality across the internet.

i Order Management efficiently handles bulk orders submitted via email or Excel. These orders can be automatically validated, corrected, and integrated into BPCS, minimising manual intervention. As i Order Management provides a single point of data entry with an efficient user interface and real-time validation, orders can be entered, managed and processed faster and more accurately.