DSV Case Study
Delivering IBM i Application Managed Services for DSV’s European land transport operations
Long standing relationship developing, supporting and maintaining business-critical IBM i applications which process millions of transport orders per year
About the Company
Driving DSV’s business-critical applications forward
As one of the world’s largest transportation and logistics service providers, travel anywhere and you are bound to see a truck, trailer, or container bearing the DSV (formerly DB Schenker) name. DSV has over 91,000 employees in 2,000 offices in 130 countries and manages all the group’s transport and logistics activities.
Collaboration across multiple countries
A dedicated development team works with DSV to design, develop and maintain a number of core business-critical applications including iTMS & CIEL.
Optimising operations & customer service
As well as reducing costs and maximising profits, applications deliver web & mobile access for customers.
Integrating with third party applications
Integrations with customs clearance applications, iDevio Maps, DPS, RouteLogix, Paragon Routing, SAP and others.
International Presence
A global freight forwarding business, with a European heritage
DSV has a truly global footprint, but with Europe at its very centre with over 720 locations across 36 countries in Europe alone. Their extensive transportation network guarantees daily departures to and from Europe for in excess of 95 million shipments per year.
CIEL
Planning & managing DSV's contract logistics operation
A multi-faceted platform, CIEL is used by DSV to plan and manage transportation and warehousing within its contract logistics operations across Europe. With over 3,500 DSV users, the application handles in excess of four million shipments per year.
iTMS
International Transport Management System for equipment & freight management via rail, road and ferries
A central system, iTMS is fed from multiple transport management systems and deals with over four and a half million transport orders per year. Amongst other sophisticated, feature-rich functionality, iTMS provides graphical load planning, route planning and interfaces with a smartphone driver app.
E-services for European land transport
Creating supply chain transparency through customer portals
We've collaborated with DSV to design and develop a host of customer and internal portals and tools as part of a Europe-wide consignment track and trace data warehouse. Projects provide customers with the opportunity to access, monitor and manage various aspects of their own operations with DSV bringing a greater level of transparency and control. Internal teams are able to monitor performance of cross-border and domestic business in all countries.
Customer portals
Land transport portal delivers visibility for 35,000 customers
One such single sign portal enables customers and internal team members to access all European land transport eService tools. Within the portal, customers can follow the entire transport chain from start to final electronic proof of delivery. Track and trace capabilities are provided for more than 340,000 consignments per day across the entire European land transport operation. A European equipment database enables access to information at unit, truck, trip and order level.
Business intelligence
Empowering data-driven decisions with QlikView
We manage and store vast amounts of data from DSV's diverse infrastructure. Data is extracted from various sources and fed into QlikView, a business intelligence (BI) tool, which empowers users to access and analyse business-critical information and data directly, streamlining decision-making processes and reducing reliance on various IT departments located across the globe to produce reports.
