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Supercharge your Avaya CMS with N-Focus Plus 3.0

As you’ll have no doubt already seen, NetLert has announced some new features and functionality in N-Focus Plus version 3.0.

If you want to understand how N-Focus Plus 3.0 can help you get the most from your Avaya CMS with permission-based, real-time and historical reports using data from your Avaya CMS servers, then the latest webinar will be of interest.

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N-Focus Plus version 3.0 released by NetLert

NetLert has released version 3.0 of its market-leading Avaya call centre reporting, monitoring and performance analysis tool, N-Focus Plus.

N-Focus Plus 3.0 includes a number of functionality enhancements, including:

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Increase in threats to computer networks by employees

Exploitation and disruption to business computer networks is on the increase according to investigations conducted by the Federal Bureau of Investigation (FBI) and the Department for Homeland Security (DHS) in the US.

In a public service announcement made this week, the FBI and DHS said that ‘disgruntled and former employees pose a significant threat to US businesses due to their authorized access to sensitive information and the networks businesses rely on’.

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Zend Framework 2 templates amongst new features in WebSmart 10.5

IBM i developers looking for a tool to rapidly develop either RPG or PHP desktop or mobile web applications will be delighted with the new features released in version 10.5 of WebSmart.

The IBM i is now a much more open platform than it was even two years ago, providing an excellent system to deliver fully functional modern and innovative solutions. Version 10.5 now enables PHP applications to be developed over the DB2 database on the IBM i using Zend Framework 2 templates. These templates are based on a Model-View-Controller (MVC) architecture.

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IBM study: Authenticity and advantage in an omnichannel world

‘True competitive advantage in the evolving omnichannel world depends on a retailer’s ability to deliver an authentic, integrated, customer-centric shopper experience across all channels and touch points.’

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