NetLert has added to their stable of Avaya call centre reporting, monitoring and performance analysis tools with a new product which supports Avaya Aura® Application Enablement Services version 6.1 and above.

N-Focus AES provides users with a cost-effective solution for cradle-to-grave reporting and analysis through a simple-to-use web-based tool. Users can use the tool to create reports which interrogate both real-time & historical data. N-Focus AES comes with unlimited supervisor views and the ability to export and schedule email reports, create and share custom reports and set up agent and wallboard views.

NetLert already provides N-Focus and N-Focus Plus for CMS and non-CMS based Avaya call centres.

On 15 November, NetLert will be hosting a webinar, entitled ‘Cradle-to-Grave Reporting for Avaya with new N-Focus AES

N-Focus product specialist Joe McGimsey will be joined by Nicole Bevilacqua, Relationship Manager at NetLert to show a live demo of N-Focus AES, including:

  • Easy-to-use web-based reporting
  • Real-time & historical data
  • View cradle-to-grave call details
  • Real-time web & email alerts

If you are unable to attend, don’t worry, you can still register and you’ll be automatically sent a recording.

If you’d like a live demo in the meantime, please complete a demo request and we’ll be in touch to organise.

 

 

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