avaya cal centre

Five reasons to migrate to Avaya call centre reporting on the web

Recently, NetLert ran an online webinar in which they examined the five reasons why you want to migrate to web-based Avaya call or contact centre reporting.

Here we examine those five reasons.

Reason one: limited access to data

One of the objections we frequently come across from Call Centre Managers when they discuss reporting is the limited access to data from their current Avaya solution.

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