What is the best alternative to Avaya BCMR?

News that Avaya are discontinuing their BCMR call centre reporting solution may be a cause for concern for anyone running Avaya Definity or Communication Manager call centres.

From 13th June 2016, Avaya have no longer accepted new orders for BCMR, software support will be discontinued in June 2017 and hardware support in June 2019. In any case, most Avaya call centres have outgrown BCMR for reporting.

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Improving Avaya CMS with fast, easy and unlimited web reporting

Last month, NetLert presented another one of their popular webinars on Avaya call centre reporting solutions. As you may already be aware, NetLert has been supplying web-based reporting solutions exclusively for Avaya customers since 2000 and has two products for this particular sector.

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NetLert exhibiting at IAUG Converge 2015

Thousands of Avaya users from across the world will gather at the Denver Convention Centre from Sunday 14 June to Thursday 18 June at the International Avaya Users Group (IAUG) conference, Converge 2015.

NetLert will be amongst the exhibitors at the event, with attendees able to meet the team on booth 427.

Converge 2015 provides Avaya users with an ideal opportunity to ‘acquire knowledge from industry experts and thought leaders that will help you achieve maximum value from your Avaya solutions’.

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Clients' request leads outsourcer to N-Focus

ER Solutions Inc. has chosen N-Focus on two separate occasions as a solution for providing real-time access to clients via the web. ER Solutions is a national receivables company with over 50 years of experience. They now operate five outsourced call centres comprised of over 1,500 professionals, providing consumer accounts receivable management services.

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MAX Well Medical finds cure for call centre problems

MAX Well Medical, with the assistance of Technology Management Group (TMG), implemented the N-Focus Call Management System, a reporting package that works in conjunction with their Avaya Definity switch ACD. NetLert Communications' N-Focus solution provides a wealth of real-time and historical reports from data collected from the ACD and delivers it to unlimited number of client computers, via the web, either on demand or continuously.

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