STREAM is a powerful delivery and transport management software application which is accessed on your web browser.
Cloud-based or on premise, STREAM is a flexible and highly configurable platform that features a unique collaborative self-service customer portal, STREAM gives you, your partners and your customers control and real-time information throughout the order-to-delivery process. Partners and customers can enter, view and manage their own orders and be automatically notified of order statuses by email with a direct link to the STREAM portal.
- Improve customer interaction through proactive notifications, excellent communications and access to real-time information meaning fewer calls to customer services as well as happier customers, which ultimately leads to more repeat business
- Drive efficient customer services by having a complete view of orders and their delivery coupled with excellent search functionality enables customer service staff to resolve any queries quickly and accurately with no call-back or hunt for information
- Better manage transport costs by proactively managing your deliveries with efficient route and load planning, a smartphone app for drivers and real-time delivery tracking.
Fast and affordable to implement, STREAM has been designed for companies with complex or challenging delivery or service requirements, benefiting businesses that:
- Deliver big, bulky and awkward products
- Require two-man home delivery
- Provide same day delivery services
- Deliver fitting, installation or assembly services for their products
- Deliver emergency parts and repair services
- Have longer lead times from order to delivery and manage the process themselves
Amongst many features it has full MapQuest integration for optimising delivery routes, GPS tracking, proactive customer communications and a driver mobile app built-in.
Customers and partners receive proactive email notifications automatically for both completed events and missed events, such as a failed delivery so you can be aware and deal with any issues immediately with no call back or a time consuming hunt for information. Your sales and front-line staff can capture, review and manage customer orders remotely on any mobile device.
Load and transport planning is made easy with STREAM enabling you to efficiently plan and manage the most economical delivery routes and configure vehicle load plans. You are also able to access both real-time and historical driver information enabling you to improve driver productivity and use resources more efficiently. Android and iOS apps also mean drivers can capture both signatures and photos as proof of delivery, plus track and monitor delivery events and exceptions.
Orders received can be automatically uploaded to STREAM via email, XML feed, spreadsheet or manually entered. They can then be validated, amended and transferred to any number of third-party enterprise resource platforms (ERP), business management and accounting packages eliminating the need for time-consuming re-keying of information, which results in minimal order errors, fewer tracking enquiries and reduced customer issues.
Designed and developed by Proximity, STREAM runs on the IBM i platform and IBM Power Systems hardware, STREAM uses PHP, RPG, IBM DB2 for i and Zend Server for IBM i.
Proximity’s implementation of STREAM at Scandinavian House is the winner of the SHD Logistics Award, Innovation Technology 2015 and has been shortlisted for the Retail Systems Award for Supply Chain Solution of the Year 2015.
Scandinavian House has since featured as a customer story in the July edition of IBM Systems magazine.
Inventory management & retail ERP
Brightpearl integrated with STREAM provides a complete end-to-end solution for businesses wanting to manage complex delivery and service requirements.
They enable multi-channel retailers, distributors and wholesalers to manage the heart of their business by combining orders, inventory, customer data, transport management, accounting and reporting into a single, reliable retail management system.
Sage 50 and 200
Sage accounting and ERP
For businesses running their accounts using Sage, integrating with STREAM delivers an end-to-end accounting, order and transport management software application for complex or challenging delivery or service requirements.
You will be able to proactively manage your orders and deliveries whilst keeping your investment in Sage.
IBM i ERP's
Web-based sales order management
Harness the power of your existing Infor BPCS or LX application. And make it easy for customers to do business with you online.
Cloud-based or on-premise, STREAM uses the existing data and business logic from your Infor BPCS or LX application and extends it to deliver intuitive sales order management via web, tablet or mobile device.
Air & Sea Freight
First and last mile functionality
Whether your supply chain incorporates sea, rail, road or air freight, STREAM provides the ideal web-based first and last mile transport management system, which integrates seamlessly with your existing freight forwarding software.