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Avaya Call Centre analysis, reporting and auditing

Supercharge your Avaya call centre with NetLert

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Having the ability to monitor real-time and historical data on agent status, call queues, agent productivity and agent workloads is vitally important to ensure your call or contact centre is operating efficiently – every minute of the day.

N-Focus and N-Focus Plus from NetLert provide web-based historical and real-time performance analysis, reporting and monitoring for call or contact centres using Avaya Definity, Communication Manager and Aura platforms.

Included as standard in both solutions are:

  • Unlimited supervisor views
  • Scheduled email reporting
  • Real-time alert triggers and performance graphs
  • Multiple PBX support
  • Large display WallBoard support
  • Compatible with any mobile device.
N-Focus for Avaya call centres not using CMS

N-Focus for Avaya call centres not using CMS

N-Focus has been developed for Avaya call and contact centres that are not using Avaya CMS.

  • 100% web-based reporting and performance analysis with unlimited supervisor views
  • Intuitive user interface that is very easy to master and use
  • Real-time and unlimited historical reporting
  • Proactive alerts identify problems in your call centre instantly
  • Reports are easy to configure and analyse
  • Can be installed in 15-minutes giving every member of your team powerful and actionable information on the effectiveness of your call or contact centre quickly.

 

N-Focus Plus for Avaya CMS call centres

N-Focus Plus for Avaya CMS call centres

Developed for Avaya call and contact centres using CMS. N-Focus Plus delivers instant web-based reporting for everyone in your call or contact centre.

  • Get web-based reporting now
  • No hardware or software upgrades required
  • Distribute powerful web-based reports to call centre managers, supervisors, WallBoards and mobile devices
  • Deliver actionable key performance reports to hundreds of call centre agents in seconds.

 

 

 

 

request a 30-day free trial or live online demo of reporting software for Avaya call centres

100% web-based. Unlimited users.