Having the ability to monitor real-time and historical data on agent status, call queues, agent productivity and agent workloads is vitally important to ensure your call or contact centre is operating efficiently – every minute of the day.
N-Focus and N-Focus Plus from NetLert provide web-based historical and real-time performance analysis, reporting and monitoring for call or contact centres using Avaya Definity, Communication Manager and Aura platforms.
Included as standard in both solutions are:
- Unlimited supervisor views
- Scheduled email reporting
- Real-time alert triggers and performance graphs
- Multiple PBX support
- Large display WallBoard support
- Compatible with any mobile device.
N-Focus has been developed for Avaya call and contact centres that are not using Avaya CMS.
- 100% web-based reporting and performance analysis with unlimited supervisor views
- Intuitive user interface that is very easy to master and use
- Real-time and unlimited historical reporting
- Proactive alerts identify problems in your call centre instantly
- Reports are easy to configure and analyse
- Can be installed in 15-minutes giving every member of your team powerful and actionable information on the effectiveness of your call or contact centre quickly.
Developed for Avaya call and contact centres using CMS. N-Focus Plus delivers instant web-based reporting for everyone in your call or contact centre.
- Get web-based reporting now
- No hardware or software upgrades required
- Distribute powerful web-based reports to call centre managers, supervisors, WallBoards and mobile devices
- Deliver actionable key performance reports to hundreds of call centre agents in seconds.